Privacy Policy
Journey Pediatrics
Last updated: December 26, 2025
Journey Pediatrics is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information you provide when you interact with our website, forms, and communications.
By using our website or providing your information, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide, including but not limited to:
- Parent or caregiver name
- Child’s name and age or date of birth
- Phone number
- Email address
- Information you share through intake or contact forms
- Appointment-related information
We only collect information that is necessary to respond to inquiries, coordinate care, and operate our practice.
How We Use Your Information
Journey Pediatrics uses your information to:
- Respond to inquiries submitted through our website or phone
- Schedule, confirm, and manage appointments
- Communicate important information related to patient care
- Review intake information to determine appropriate next steps
- Operate and improve our practice
We do not use your information for advertising purposes unrelated to patient care.
Text Message Communications
If you choose to opt in, Journey Pediatrics may send transactional text messages related to your care. These messages may include appointment confirmations, appointment reminders, missed appointment follow-ups, and scheduling or care coordination updates.
You will only receive text messages from Journey Pediatrics if you have explicitly provided consent. Consent is collected by actively checking an SMS consent checkbox on our intake or contact forms. The checkbox is not pre-selected and requires an intentional action by the user before submission.
Message Frequency and Charges
Message frequency varies based on your interactions with our practice. Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You may opt out of receiving text messages from Journey Pediatrics at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS communications unless you choose to opt in again.
How We Share Information
Journey Pediatrics does not sell, rent, or share your personal information, including phone numbers or SMS consent, with third parties for marketing or promotional purposes.
We may share information only as necessary to:
- Coordinate care
- Comply with legal obligations
- Work with service providers that support our operations (such as scheduling or communications platforms), under appropriate confidentiality protections
Data Security
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, or misuse. While no system can guarantee absolute security, we make good-faith efforts to protect the information you share with us.
Children’s Privacy
Journey Pediatrics provides pediatric care, but our website and forms are intended for use by parents or legal guardians. We do not knowingly collect personal information directly from children without parental involvement.
Your Choices
You may choose not to provide certain information, though this may limit our ability to respond to inquiries or provide services. You may also withdraw consent for text message communications at any time by following the opt-out instructions above.
Changes to This Privacy Policy
Journey Pediatrics may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is used, please contact Journey Pediatrics using the contact information provided on this website. hello@myjourneypediatrics.com
Journey Pediatrics does not send marketing or promotional text messages. All SMS communications are transactional and related to patient care.